Planning your visit
When do you plan to visit us?
The Spa at Carden is a standalone facility and bookable as a separate experience to your stay at Carden Park. View our overnight packages with spa included here.
Please read and understand the below information before your visit to The Spa at Carden.
Arrival time
If you are having an individual treatment, we recommend that you arrive at The Spa at Carden reception at least 30 minutes prior to your scheduled appointment to allow sufficient time to check-in, change into your robe, complete your individual consultation and allow our team to familiarise yourself with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
Age restriction
Please note, The Spa at Carden is accessible to over 18s only.
What to wear & bring
Appropriate swimwear is obligatory within the wet area. Upon arrival we will provide you with a wristband for your own personal locker; within which you will find a robe, towel and a pair of flip-flops. Robes remain the property of the spa but the flip flops are yours to take away with you. Guests are not permitted to bring their own food or drink into the spa. We recommend removing all jewelry when you begin your spa day, we do not take responsibility for losses or damages to personal property.
Robes
The wearing of robes is limited to the spa and spa gardens. Robes are fitted with a discreet security tag to prevent them being taken into the hotel.
Spa etiquette
Our ethos is around nature and well-being; to preserve the tranquillity of The Spa at Carden we request that all guests use silent mode on mobile phones and refrain from taking calls. Filming and photography is not permitted in the changing areas. Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas. It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Medical conditions
Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. Therefore we ask that you draw our attention to this prior to your arrival in the spa. We do offer specially designed treatments for guests living with or recovering from cancer and other serious conditions. Please allow the team to guide you in selecting which treatments are most suitable for you.
Food & drink
Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be asked for payment at the time of ordering. Dinner on residential packages is to be taken in Redmond’s or The Vines; full details of your dinner allocation can be found in your confirmation.
Dietary requirements
We are more than happy to plan and cater for dietary requirements as long as you give us adequate notice and in advance of your arrival.
Treatments
Please be aware that when you book an individual treatment it allows you access to the relaxation rooms before and after your treatment but does not allow you access to the Spa Garden and Thermal Experiences. Your treatment time as advertised includes consultation and after care as a complimentary service.
Day packages cancellation policy
Day Packages must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Individual treatments cancellation policy
Individual Treatments must be paid for in full at the time of booking. This is non-refundable unless a cancellation or change of date is made 7 days in advance.
Cancellation policy for group booking of 8 or more
Group bookings of 8 or more will require a contract and a cancellation policy will be as stated as per the contract’s terms and conditions.
Cancellation policy promotional packages
Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.
Bookings within 24 hours of your stay
Please note if you are booking within 24 hours of arrival – payment will be required in full by chip and pin at Spa Reception.
Cancellation policy adverse weather conditions
For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather. These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.
Lost property
All lost property found on the premises should be handed in at Spa Reception. Items will be stored for four months. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Carden will not be held responsible for any losses or damage.
Keep up to date
A family retreat that caters for the whole family? Say no more ✋
#family #ukholiday #swimmingpool #familybreak #swimmingpool
Picture this: You`ve just checked into your luxurious room for a romantic night away in the heart of the Cheshire Countryside ✨
🚨 This is your 1 week warning 🚨
How will you treat Mum this Mother`s Day? 🤔Show her your love with a luxury gift experience or enjoy an indulgent afternoon together with our exclusive Mother`s Day Sunday Lunch on the 30th March
#mothersday #giftideas #sundaylunch #giftvoucher
𝗢𝗻𝗹𝘆 𝟮𝟰 𝗵𝗼𝘂𝗿𝘀 𝘁𝗼 𝗴𝗼! 🍾
We`re so excited to welcome all brides, grooms and their families to our spring Wedding Fayre tomorrow
✨ Doors open at 11am until 3pm
✨ Catwalk shows at 12pm and 1:30pm
Meet an array of wedding suppliers to help you plan your dream wedding. Book your tickets at the link in our bio
📸 @leebphoto
#weddingfayre #bride #groom #weddingplanning #weddinginspiration
NEW FOR SPRING 2025 🎉
𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐨𝐮𝐫 𝐍𝐄𝐖 𝐄𝐚𝐬𝐭𝐞𝐫 𝐀𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐖𝐫𝐢𝐬𝐭𝐛𝐚𝐧𝐝, ideal for our younger visitors, these wristbands are available exclusively for our hotel guests over the Easter Holidays 🌳
Activities included with your wristband:
🚀 Indoor soft play (under 6`s only)
🕹️ Arcade and gaming consoles
🥏 Frisbee golf
🌈 Easter tote bag colouring
🙌 Inflatable fun zone (weather dependent)
⛳️ Basket of 25 driving range golf balls
🐣 Easter egg activity trail
🏓 Activity books and indoor games
Wristbands are £10 per person and are available to book either online or at our Pursuits reception
Don`t forget, children stay FREE* this Easter! Book your Eggs-traordinary escape today using the link in our bio 🐥
#cardenpark #luxuryholiday #easter #Cheshireholiday #familybreak #easterholiday
Treat your mum to a relaxing day filled with love, comfort and relaxation 🫶
Join us for a 𝓦𝓸𝓶𝓮𝓷`𝓼 𝓞𝓷𝓵𝔂 𝓢𝓹𝓪 𝓓𝓪𝔂 on March 25th to spend quality time with your mum for Mother`s Day 🌸
Book today using the link in our bio
#spaday #spa #mothersday #giftidea #womensonlyspa
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